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Posting answers to frequently asked questions (FAQs) on
your website will improve customer support and reduce
costs.
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Compile FAQs by anticipating and keeping a list of
questions customers and colleagues commonly ask.
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Intelligently organized FAQs create good will and
save you from having to answer the same questions repeatedly.
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Make FAQs informational, not vehicles for hidden
advertising.
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Try to keep the number of questions and answers to no more than
twenty.
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Learn the Net (www.learnthenet.com) is
Copyright 1996-2008.
Michael Lerner Productions.
All Rights Reserved.
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Use the Site
